How to login TVI DVR when you forgot the password?
Before resetting the password, please help to confirm the model number of your DVR.
(You can find the correct model number on the label at the bottom of the DVR).
If the model number of the DVR/NVR is:
ZR08KN; ZR08KM; ZR08AN; ZR08AM; ZR04PN; ZR04PM;
ZR08QN; ZR08QM; ZR04LN; ZR04LM; ZR08LN; ZR08LM; 16QK; 16LK;
ZR04RN; ZR04RM; ZR08RN; ZR08RM;
ZR08ZN; ZR04FN; ZR08FN; ZR08ZM; ZR04FM; ZR08FM; ZR08KS; ZR08LS;
You can use the below method to reset the password.
1. Download an app named SPD from App Store or Google Play, and install it on your smartphone.
NOTE: SPD ONLY USEFUL FOR DVR WHOSE FIRMWARE VERSION ABVOE V1.2.1
2. Find the DVR's ID/UID.
A. You can find the DVR's ID on the label of the DVR.
B. Or you can also reboot DVR and wait until Wizard Page display, then find the UID.
3. Open SPD, scanning QR Code of UID/ID on Wizard page in order to create super password.
NOTE: The User Name corresponding to super password must be ‘admin’.
Once you set super password this time, the login password should be blank
in the next time when you reboot it or log in again.
You can go to DVR's Main Menu - Setup - User - Change password to set a new
password. (Please keep the old password blank, you just need to input the new
password and confirm password.)
4. If you can not find Wizard Page after rebooting DVR, you can also create a super password
by inputting UID/ID manually.
Beyond that, you can also upgrade software by means of upgrade file from us, then reset password
when reboot DVR.
Or you can contact us to help you to reset the password.