First , please check the cable to see if it is loose. If it is ok, then please check your camera resolution to see if it match your DVR as follows:
Go to DVR's Main Menu - Setup - Record - Record Bitrate.
If you DVR is 960H , then the camera should be 960H too.
If it still not work, then we suggest you to try upgrade the DVR.
You can refer to the link below to upgrade your DVR:
For example, you need to upgrade the DVR model 08HA.
The below is the detail steps to upgrade the DVR:
(1). You needn't open the upgrade file, please directly download and unzip the upgrade file
to your U-disk from the below link (08HA, V1.1.5):
(Please save the upgrade file in the root directory, not save it under 08HA folder or other folders.)
(2). The file's name should be the original one, can not be have any changes,
if the file's name change to others, the upgrade will be failed.
(3). Before starting to upgrade, please remove the mouse and unplug the power supply,
then plug the U-disk into the DVR's USB port, and plug the power supply.
(4). It can upgrade automatically as long as it has electricity, the upgrade process need to last several minutes, please be patient.
Please Note:It is better to use a 16 gb or smaller flash drive with a Fat32 format. And different model of DVR has different upgrade file, you can contact us via email : email@example.com , and tell us the model of your DVR, we will send you the correspond upgrade file to you to solve this problem.